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Terms of Service

Last Updated: [October 4, 2026]

1. Agreement to These Terms

These Terms of Service ("Terms") form a legal agreement between you ("Client," "you," or "your") and Sysnova Solutions ("we," "us," or "our"). They apply to your use of our website www.sysnovasolutions.com and all services we provide, including hosting, Odoo and ERPNext services, software development, offshore services, and IT support.

By accessing our website, placing an order, or using our services, you confirm that you have read, understood, and agreed to these Terms and our Privacy Policy. If you are accepting on behalf of a company, you confirm that you have the authority to bind that company.

2. Our Services

We provide the following services, as described on our website or in your order, proposal, or service agreement:

  • Hosting: Shared Hosting, WordPress Hosting, VPS Cloud Hosting, Smart VPS, and Dedicated VPS

  • Odoo Services: Implementation, integration, upgrades, licensing, managed servers, and dedicated servers

  • ERPNext Services: Implementation, integration, upgrades, managed servers, and dedicated servers

  • Development: Full stack development, mobile app development, Odoo website development, and API integration

  • Business Solutions: Offshore services and IT support

Specific project scope, deliverables, timelines, and fees may be set out in a separate proposal, quotation, or Statement of Work (SOW). If a SOW conflicts with these Terms, the SOW applies to that project.

3. Accounts and Eligibility

  • You must be at least 18 years old and legally able to enter into a contract.

  • You must provide accurate, complete, and current information when registering or ordering.

  • You are responsible for all activity under your account and for keeping your login credentials secure.

  • You must notify us immediately of any unauthorized access or security breach.

4. Fees, Billing, and Payment

  • Pricing: Fees are listed on our Pricing page or in your quotation. We may change prices for future billing periods with reasonable prior notice.

  • Billing cycles: Hosting and managed services are billed in advance on a monthly, quarterly, or annual basis, as selected at purchase. Development projects are billed according to the milestones or payment schedule in the SOW.

  • Payment methods: We accept [bank transfer, credit or debit card, and other methods listed at checkout].

  • Late payments: Invoices unpaid after [7] days past the due date may result in late fees, service suspension, or termination.

  • Taxes: Fees do not include applicable taxes, duties, or bank charges, which you are responsible for unless stated otherwise.

  • Third-party costs: Domain names, SSL certificates, Odoo licenses, third-party apps, and similar items may be billed separately and are subject to the provider's own terms.

5. Refund Policy

  • Hosting: [We offer a 14-day money-back guarantee on first-time hosting plans.] Domain registrations, SSL certificates, licenses, and add-ons are non-refundable.

  • Development and implementation work: Fees for work already performed or milestones already delivered are non-refundable.

  • Renewals: Renewal payments are non-refundable. Please cancel before the renewal date if you do not wish to continue.

  • Abuse: No refunds are given for accounts suspended or terminated for violating these Terms.

Refund requests must be sent to billing@sysnovasolutions.com.

6. Hosting and Server Services

Uptime and Availability

We aim to provide a reliable service with a target uptime of [99.9%], excluding scheduled maintenance, emergency maintenance, and events outside our reasonable control (such as network failures, attacks, or force majeure events).

Acceptable Resource Use

Shared and managed plans are subject to fair resource usage. If your usage affects other customers or server stability, we may ask you to upgrade or optimize your account.

Backups

We may provide backups according to your plan, but you remain responsible for maintaining your own independent backups of critical data. We are not liable for data loss unless otherwise agreed in writing.

Managed and Dedicated Servers

Unless your plan states otherwise, you are responsible for the content, configuration, and custom code you install. Managed services cover only the items listed in your plan or agreement.

7. ERP Implementation, Development, and Support Services

  • Client cooperation: Timelines depend on you providing timely access, accurate information, feedback, and approvals. Delays on your side may extend delivery dates and affect pricing.

  • Scope changes: Work outside the agreed scope is handled as a change request and may require additional fees and time.

  • Acceptance: Deliverables are considered accepted if you do not report material defects within [7] days of delivery or if you use them in a live environment.

  • Warranty period: We will fix defects in delivered work that fail to meet the agreed specifications, if reported within [30] days of go-live, at no extra charge. Later fixes, new features, and upgrades are billed separately unless covered by a support plan.

  • Third-party software: Odoo, ERPNext, and other third-party platforms are provided under their own licenses. We are not responsible for changes, bugs, or discontinuation by their vendors.

  • Support: Support hours, channels, and response times follow your plan or support agreement.

8. Acceptable Use

You agree not to use our services to:

  • Break any law or regulation, or infringe the rights of others

  • Host, send, or distribute malware, phishing pages, spam, or illegal, abusive, defamatory, or adult content

  • Launch or take part in denial-of-service attacks, hacking, port scanning, or unauthorized access attempts

  • Run crypto mining, open proxies, or other activities that overload shared resources, unless expressly permitted in your plan

  • Resell or share services in violation of your plan

  • Interfere with the security, performance, or availability of our systems or other customers

We may suspend or terminate services immediately, with or without notice, if we reasonably believe you have violated this section.

9. Your Content and Data

  • Ownership: You keep all ownership rights to the content, data, and materials you store on or provide through our services ("Client Data").

  • License to us: You grant us a limited right to host, process, and back up Client Data only as needed to provide the services.

  • Responsibility: You are responsible for the legality of your content and for having the rights and permissions needed to use it, including any personal data of your customers.

  • Data protection: We handle personal data as described in our Privacy Policy. Where we process personal data on your behalf, you remain the data controller, and we act as the data processor.

10. Intellectual Property

  • Our property: Our website, branding, logos, tools, templates, and pre-existing code remain the property of Sysnova Solutions.

  • Custom work: Upon full payment, you receive ownership of the custom code and deliverables created specifically for you under a SOW, excluding our pre-existing tools, libraries, frameworks, and third-party or open-source components, which remain under their original licenses. [Adjust this clause to match your business model.]

  • Portfolio: Unless you request otherwise in writing, we may reference your company name and the general nature of the project in our portfolio and marketing materials, without disclosing confidential information.

11. Confidentiality

Each party agrees to keep the other's non-public business, technical, and financial information confidential and to use it only for the purposes of the services. This does not apply to information that is public, already known, independently developed, or required to be disclosed by law.

12. Suspension and Termination

  • By you: You may cancel your services at any time through your account or by written notice. Cancellation takes effect at the end of the current billing period, and no partial refunds are given except as stated in the Refund Policy.

  • By us: We may suspend or terminate your services for non-payment, violation of these Terms, illegal activity, or risk to our systems or other customers.

  • Notice: For non-urgent issues, we will try to give you notice and a chance to fix the problem first.

  • After termination: You must pay all outstanding fees. We may delete your data after [14–30] days following termination. Please download your data before your service ends.

13. Disclaimer of Warranties

Our services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we do not guarantee that our services will be uninterrupted, error-free, or completely secure, and we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

14. Limitation of Liability

To the maximum extent permitted by law:

  • Sysnova Solutions will not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, revenue, data, or business opportunities.

  • Our total liability for any claim related to our services will not exceed the amount you paid us for the affected service in the [3 / 12] months before the claim arose.

Nothing in these Terms limits liability that cannot be limited by law.

15. Indemnification

You agree to defend and hold harmless Sysnova Solutions, its owners, employees, and partners from any claims, damages, or expenses (including reasonable legal fees) arising from your content, your use of the services, or your violation of these Terms or applicable law.

16. Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, power or internet outages, cyberattacks, government actions, strikes, or failures of third-party providers.

17. Governing Law and Dispute Resolution

These Terms are governed by the laws of [Pakistan]. We encourage you to contact us first so we can try to resolve any dispute informally. If it cannot be resolved, disputes will be handled by the courts of [Karachi, Pakistan] [or by arbitration, if you prefer].

18. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the "Last Updated" date and, for material changes, notify you by email or a website notice. Continued use of our services after changes take effect means you accept the updated Terms.

19. General Provisions

  • Entire agreement: These Terms, together with any SOW, order, and our Privacy Policy, form the full agreement between us.

  • Severability: If any part of these Terms is found unenforceable, the rest remains in effect.

  • No waiver: Failure to enforce a right does not mean we give it up.

  • Assignment: You may not transfer your rights under these Terms without our written consent. We may assign ours in connection with a business transfer.

20. Contact Us

For questions about these Terms, please contact:

Sysnova Solutions Pvt Ltd

Email: sales@sysnovasolutions.com

Phone: +923040386669

Address: 901 - 908, 9th Floor, Fortune Tower, Block-6 PECHS, Karachi, Pakistan

Website: www.sysnovasolutions.com