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 Refund Policy

Last Updated: [October 4, 2026]

At Sysnova Solutions, we want you to be completely satisfied with our services. If you are not, we offer a simple, transparent refund process. This policy applies to our hosting, Odoo, ERPNext, and other services purchased through our website or directly from us.

1. Our Refund Guarantee

If you decide to cancel and request a refund, we will return 100% of your payment once your service has been deactivated and the 7-day deactivation period is complete.

2. How the Refund Process Works

  1. Submit a request: Email us at billing@sysnovasolutions.com or open a support ticket with your name, invoice number, and the service you want refunded.

  2. Service deactivation: After we confirm your request, your service will be deactivated.

  3. 7-day waiting period: Your refund is processed after 2 days from the date of deactivation. This allows time to confirm that no further usage or charges apply and to give you a chance to back up your data.

  4. Refund initiated: Once the 2 days are complete, we start the refund of your full payment.

  5. Bank reversal: The payment is reversed to your bank account within 30 days of the refund being initiated.

3. Refund Timeline at a Glance

Stage

Timeframe

Refund request submitted

Day 0

Service deactivated

After request confirmation

Payment reversed to your bank account

Within 30 days

Actual arrival time may vary depending on your bank or payment provider.

4. Refund Method

  • Refunds are returned to the original payment method or the bank account used for the purchase.

  • If the original method is no longer available, we will contact you to arrange an alternative.

  • We will confirm by email when your refund has been initiated.

5. Before You Request a Refund

  • Back up your data: Once a service is deactivated, your website, files, databases, and ERP data may become inaccessible and can be permanently deleted. Please download everything you need before requesting a refund.

  • Cancel auto-renewal: Requesting a refund will also stop future billing for that service.

  • Check your invoice details: Have your invoice number and registered email ready to speed up the process.

6. Important Notes

  • Bank and payment gateway delays are outside our control. If you have not received your refund after 30 days, contact us with your refund confirmation email so we can trace it.

  • Third-party charges that we pay on your behalf and that cannot be recovered from the provider, such as [domain registrations, SSL certificates, or third-party licenses], are handled as stated in your invoice or agreement. [Remove or edit this point if you refund everything.]

  • Accounts terminated for violating our Terms of Service, such as spam, malware, or illegal activity, are not eligible for refunds. [Remove if you do not want this exception.]

7. Changes to This Policy

We may update this Refund Policy from time to time. The "Last Updated" date above will show the latest version. Changes apply to purchases made after the update.

8. Contact Us

To request a refund or ask a question, contact 

Sysnova Solutions Pvt Ltd

Email: sales@sysnovasolutions.com

Phone: +923040386669

Address: 901 - 908, 9th Floor, Fortune Tower, Block-6 PECHS, Karachi, Pakistan

Website: www.sysnovasolutions.com