Privacy Policy
Last Updated: [October 4, 2026]
1. Introduction
Sysnova Solutions respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website www.sysnovasolutions.com, contact us, or use our services, including hosting, Odoo and ERPNext services, and software development.
By using our website or services, you agree to the practices described in this policy. If you do not agree, please do not use our website or services.
2. Information We Collect
Information You Provide to Us
Contact details: name, email address, phone number, company name, and job title.
Account information: username, password, and billing details when you register for hosting or other services.
Billing information: billing address and payment details. Card payments are processed by third-party payment providers, and we do not store full card numbers.
Communications: messages, support tickets, and any information you submit through forms, chat, or email.
Information We Collect Automatically
Device and usage data: IP address, browser type, operating system, pages visited, time spent, referring URLs, and general location.
Cookies and similar technologies: see the Cookies section below.
Information Processed on Your Behalf
When you host your website, ERP system, or application with us, we may store or process data belonging to you and your customers (for example, ERP records, website content, and databases). We process this data only to provide the services you requested and under your instructions.
3. How We Use Your Information
We use your information to:
Provide, operate, and maintain our hosting, ERP, and development services
Set up and manage your account
Process payments and send invoices
Respond to inquiries and provide customer and technical support
Send service updates, security alerts, and administrative messages
Send marketing communications, where you have agreed to receive them
Improve our website, services, and user experience
Monitor and prevent fraud, abuse, and security incidents
Comply with legal obligations
4. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area or the United Kingdom, we process your personal data on the following bases:
Contract: to deliver the services you requested
Legitimate interests: to secure and improve our services and communicate with you about them
Consent: for marketing emails and non-essential cookies, which you can withdraw at any time
Legal obligation: to meet tax, accounting, and regulatory requirements
5. Cookies and Tracking Technologies
We use cookies and similar technologies to keep our website working, remember your preferences, understand how visitors use our site, and measure marketing performance.
Essential cookies: required for the website to function.
Analytics cookies: help us understand traffic and usage (for example, Google Analytics).
Marketing cookies: used to measure and improve advertising, where applicable.
You can control or delete cookies through your browser settings. Disabling some cookies may affect how the website works.
6. How We Share Your Information
We do not sell your personal data. We may share it only with:
Service providers: payment processors, data center and cloud providers, email and support tools, and analytics services that help us operate our business.
Professional advisors: lawyers, accountants, and auditors, where necessary.
Legal authorities: when required by law, court order, or to protect our rights, users, or the public.
Business transfers: in connection with a merger, acquisition, or sale of assets, in which case your information may be transferred to the new owner.
All service providers are required to protect your data and use it only for the purposes we specify.
7. Data Security
We use reasonable technical and organizational measures to protect your data, including encryption, access controls, firewalls, regular backups, and monitoring. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
You are responsible for keeping your account credentials confidential and for using strong passwords.
8. Data Retention
We keep personal data only as long as needed to provide our services, meet legal and accounting requirements, resolve disputes, and enforce our agreements. When data is no longer needed, we delete or anonymize it. Data hosted on your behalf is deleted or returned to you after your service ends, according to our service terms and your instructions.
9. International Data Transfers
Your information may be processed and stored in countries other than your own, including where our servers and service providers are located. Where required, we use appropriate safeguards, such as standard contractual clauses, to protect your data during international transfers.
10. Your Privacy Rights
Depending on where you live, you may have the right to:
Access the personal data we hold about you
Correct inaccurate or incomplete data
Delete your personal data
Restrict or object to certain processing
Data portability: receive your data in a common format
Withdraw consent at any time
Opt out of marketing emails using the unsubscribe link in any message
Lodge a complaint with your local data protection authority
To exercise these rights, contact us using the details below. We may need to verify your identity before responding.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content, and we encourage you to read their privacy policies.
12. Children's Privacy
Our website and services are not directed to children under 16, and we do not knowingly collect personal data from them. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will change the "Last Updated" date at the top of this page and, for significant changes, notify you by email or a notice on our website. We encourage you to review this page regularly.
14. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact:
Sysnova Solutions Pvt Ltd
Email: sales@sysnovasolutions.com
Phone: +923040386669
Address: 901 - 908, 9th Floor, Fortune Tower, Block-6 PECHS, Karachi, Pakistan
Website: www.sysnovasolutions.com